Privacy Policy: CALIFORNIA STEAM CO.
Effective Date: November 12th, 2025
At CALIFORNIA STEAM CO., located in Laguna Hills, California, we are committed to protecting the privacy and security of our customers. This Privacy Policy outlines how we collect, use, and safeguard your personal information through our website and booking systems.
1. Information We Collect
When you book a service or create a management account on our website, we collect the following information:
- Contact Details: Name, physical service address, email address, and phone number.
- Booking Details: Type of service requested, square footage estimates, and specific areas of concern (spots, pet odors, etc.).
- Account Data: Username and encrypted password if you choose to create a booking account.
- Technical Data: IP address and browser type, used solely to improve website functionality and security.
2. How We Use Your Information
Your information is used strictly to facilitate your professional carpet cleaning services:
- Appointment Management: To process your booking and allow you to modify or cancel appointments online.
- Communications: To send automated SMS text and email confirmations immediately upon booking.
- Reminders: To send a courtesy SMS and email reminder 24 hours before your scheduled service.
- Internal Promotions: We may occasionally send you exclusive offers or seasonal discounts. These promotions are strictly internal to CALIFORNIA STEAM CO. We do not sell, rent, or share your data with third-party marketing firms.
3. Data Security & Encryption
We take your digital security seriously. Our website is equipped with:
- Strong SSL (Secure Sockets Layer) Encryption: All data transmitted between your browser and our server is encrypted, ensuring your personal details remain private.
- Secure Booking System: Our appointment and account management systems follow industry-standard security protocols to prevent unauthorized access.
4. SMS and Email Policy
By providing your phone number and email during the booking process, you consent to receive service-related communications.
- SMS Frequency: You will receive one confirmation and one reminder per booking.
- Opt-Out: You may opt out of promotional emails at any time by clicking "Unsubscribe." For SMS, you can reply "STOP" to cancel, though this may prevent you from receiving automated appointment reminders.
5. Managing Your Data
If you have created a booking account, you may log in at any time to:
- Update your contact information.
- View your service history.
- Reschedule or cancel upcoming appointments.
6. Contact Us
For any questions regarding this Privacy Policy or your data, please contact:
CALIFORNIA STEAM CO.
Laguna Hills, CA
[Insert Email/Phone Number]
Note on California Law: As an Orange County business, this policy is designed to align with the California Consumer Privacy Act (CCPA) regarding your right to know how your data is used and your right to request deletion.